Win more business

• Sell more successfully
• Put your customers first
• Successful negotiating

Sell more successfully

Sample content

• Tune into the mindsets of clients
• Learn how to influence behaviour
• Words that change minds
• Planning
• Improve customer relationships
• Getting to yes

Put your customers first

Sample content

• The ‘why, what and who’ of customer service
• What makes the difference? (between good/bad/exceptional customer care)
• Importance of language and listening skills
• Dealing with all types of customer
• Success comes in ‘cans’ (attitude is everything)
• Perception is reality (why the customer is right)
• Putting yourself in the customer’s shoes
• TOTAL CARE checklist
• The WOW! factor (how to go the ‘extra mile’)

Successful negotiating

To enable participants to conduct profitable negotiations and build successful long-term business relationships.

Sample content

• Manage the negotiation process more effectively and speedily.
• Manage intransigence and apply techniques to overcome deadlock.
• Interpret other people’s non-verbal signals and react to them appropriately.
• Understand how cultural differences affect behaviours during negotiation.